Terms of Service

1. Service Offerings

Advance Transport Services LLC provides non-emergency medical transportation (NEMT) services, including wheelchair-accessible van transports. We do not provide emergency medical services or ambulance transport. If you require urgent medical care, please call 911 immediately.

2. Booking & Cancellation Policy

To ensure on-time service for all clients:

• Advance Bookings: We recommend scheduling rides at least 24 hours in advance.
• Cancellations: Cancellations must be made at least 2 hours prior to the scheduled pickup time. Cancellations made after this window may be subject to a late cancellation fee.
• No-Shows: If a passenger is not present at the designated pickup location within 15 minutes of the scheduled pickup window, it will be marked as a no-show and a fee may apply.

3. Passenger Conduct & Safety

The safety of our passengers and drivers is our top priority. We reserve the right to refuse service or terminate a ride if:

• A passenger behaves in a disruptive, threatening, or unsafe manner.
• A passenger is medically unstable and requires emergency services.
• Mobility equipment (wheelchairs, scooters) does not meet safe vehicle restraint criteria.

4. Rates & Payment

All rates are calculated based on mileage, vehicle requirements, and booking hours. Free estimates are provided based on the details submitted, but final charges may vary depending on actual trip updates. Payments are due according to the agreed billing arrangements.

5. Limitation of Liability

Advance Transport Services LLC is not liable for delays caused by traffic accidents, road construction, weather conditions, or other circumstances beyond our control. We make every effort to maintain schedules, but pickup windows are estimates.

6. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of California.