Privacy Policy

1. Information We Collect

We collect personal information necessary to arrange and execute non-emergency medical transportation. This includes:

• Contact Information: Name, address, email, and phone numbers.
• Medical/Transportation Details: Pick-up locations, destinations, medical appointment times, and specific mobility requirements (e.g., wheelchair assistance).
• Referral Information: Details submitted by doctors, social workers, or family members.

2. How We Use Your Information

The information we collect is strictly used to:

• Provide, schedule, and optimize our medical transportation services.
• Communicate pick-up updates, dispatch information, and schedules via call, SMS, or email.
• Answer client inquiries, process estimates, and manage careers applications.
• Ensure vehicle safety standards and compliance with healthcare regulations.

3. Protecting Health Information (HIPAA Compliance)

Advance Transport Services complies with applicable federal and state privacy regulations, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable. We enforce administrative, technical, and physical safeguards to prevent unauthorized access or disclosure of patient health details.

4. Information Sharing

We do not sell, rent, or trade your personal information. We only share information with:

• Authorized dispatch personnel and drivers to complete scheduled trips.
• Medical providers, dialysis clinics, or facilities coordinating patient care.
• Regulatory authorities as required by law.

5. Your Rights & Choices

You have the right to review, update, or correct your personal contact details. You can opt-out of SMS notifications or marketing communication by replying "STOP" or contacting our office directly.

6. Contact Us

If you have any questions about this Privacy Policy, please contact our privacy officer at:

Advance Transport Services LLC
Email: info@advancetransportservices.com
Phone: 916-436-6953